Refund Policy

1. Services Refund Policy

1.1 Personal Styling Consultations

For our personal styling consultation services, the following refund conditions apply:

• Cancellation before consultation: Full refund if canceled at least 48 hours before the scheduled appointment.
• Late cancellation: 50% refund if canceled between 24-48 hours before the scheduled appointment.
• Last-minute cancellation: No refund for cancellations less than 24 hours before the scheduled appointment, except in cases of documented emergencies.
• Dissatisfaction with service: If you are dissatisfied with your consultation, please contact us within 7 days of the service. We will work with you to address your concerns, which may include offering a partial refund or a complimentary follow-up session.

1.2 Wardrobe Audit Services

For our in-person or virtual wardrobe audit services:

• Cancellation before audit: Full refund if canceled at least 72 hours before the scheduled appointment.
• Late cancellation: 50% refund if canceled between 24-72 hours before the scheduled appointment.
• Last-minute cancellation: No refund for cancellations less than 24 hours before the scheduled appointment, except in cases of documented emergencies.
• Incomplete service: If we are unable to complete the wardrobe audit due to factors within our control, you will receive a prorated refund based on the portion of the service completed.

1.3 Shopping Assistance Services

For our personal shopping or shopping assistance services:

• Cancellation before service: Full refund if canceled at least 48 hours before the scheduled appointment.
• Late cancellation: 50% refund if canceled between 24-48 hours before the scheduled appointment.
• Last-minute cancellation: No refund for cancellations less than 24 hours before the scheduled appointment, except in cases of documented emergencies.
• Service fees vs. purchase costs: Our service fees for shopping assistance are non-refundable after the service has been provided. However, any items purchased during the session are subject to the return policies of the respective retailers.

1.4 Digital Style Guides and Online Courses

For our digital products and online styling courses:

• Refund window: 14-day money-back guarantee from the date of purchase if you are dissatisfied with the content.
• Access limitations: To be eligible for a refund, you must not have completed more than 30% of the course content.
• Digital downloads: Due to the nature of digital products, once a style guide or digital resource has been downloaded, refunds will only be considered in cases of significant content issues or technical problems.

2. Refund Conditions and Eligibility

2.1 General Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within the specified timeframe for the service in question
• You must provide your order number, date of service, and payment information
• For service quality issues, you must provide specific details about why you were dissatisfied
• For digital products, you must demonstrate that the product did not function as described or contained substantial errors

2.2 Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Custom-created styling plans or personalized digital resources created specifically for you
• Services that have been fully delivered and completed to the agreed specifications
• Bundle discounts or special promotional offers marked as non-refundable at the time of purchase
• Administrative fees, including booking fees or transaction charges

2.3 Partial Refunds

In some cases, we may offer partial refunds:

• When only a portion of a bundled service has been delivered
• When there were issues with some aspects of the service but not others
• When the client partially contributed to service complications (e.g., significant delays or changes to the agreed scope)

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Email us at [email protected] with the subject line "Refund Request - [Your Order Number]"
2. Include the following information in your email:
   • Your full name and contact information
   • Order number and date of purchase/service
   • Service or product for which you are requesting a refund
   • Reason for the refund request
   • Any relevant supporting documentation (e.g., appointment confirmation, correspondence, etc.)
3. Alternatively, you can fill out the refund request form on our Contact page

3.2 Refund Processing Timeline

Once we receive your refund request, the following timeline applies:

• Acknowledgment: We will acknowledge your refund request within 2 business days
• Review period: We will review your request and communicate our decision within 5-7 business days
• Processing time: If approved, refunds will be processed within 3-5 business days after approval
• Bank processing: Once processed, it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider

3.3 Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit Card: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating account
• Alternative methods: In cases where the original payment method is no longer available, we will work with you to find a suitable alternative

4. Special Circumstances

4.1 Service Cancellation by StyleVista

If StyleVista needs to cancel a scheduled service:

• You will receive a full refund of any fees paid
• We will make every effort to reschedule at your convenience
• If the cancellation causes significant inconvenience, we may offer additional compensation in the form of service credits or discounts

4.2 Technical Issues

For technical issues affecting our digital services or online consultations:

• If technical problems on our end prevent the full delivery of a service, you will receive a full refund or the option to reschedule
• If technical issues on your end prevent participation, we will attempt to reschedule once at no additional charge
• For persistent technical issues with digital products, our support team will work with you to resolve the problem before considering a refund

4.3 Force Majeure Events

In case of events outside our control (such as natural disasters, widespread technical outages, or public health emergencies):

• We will offer rescheduling options without penalty
• If rescheduling is not possible, we will issue service credits valid for 12 months
• Full refunds will be considered on a case-by-case basis if credits cannot be used within a reasonable timeframe

5. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request:

1. Please contact our customer service team at [email protected] with the subject line "Refund Appeal - [Your Order Number]" to escalate your request
2. Provide any additional information or context that may help us reconsider your case
3. A senior member of our team will review your appeal and respond within 5 business days
4. If we cannot reach a mutually satisfactory resolution, you may pursue mediation through the UK Retail ADR service or other applicable consumer protection agencies

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For significant changes to this policy:

• We will notify registered users via the email address associated with their account
• We will post a notice on our website
• We will update the "Last Updated" date at the top of this policy

Please note that any refund request will be processed according to the policy in effect at the time of purchase.

7. Contact Information

If you have any questions about our Refund Policy, please contact us:

We are committed to fair and transparent business practices and will make every reasonable effort to address your concerns promptly and satisfactorily.